FAQ

FREQUENTLY ASKED QUESTIONS

 

DOES INSIDE & OUT UK OFFER FREE SHIPPING?

·         Yes. We offer Free Shipping on all our products.

 

WHAT IF I FIND YOUR SITE BUT CANNOT PURCHASE ANYTHING?

·         The reason for this is that we have selected certain Zones to begin with as we are a small upcoming business.  We are striving to expand our business and our goal is to eventually sell Worldwide.

·         At the moment we sell only to UK, EU, USA and CANADA.  If you are in a country that is not on our list, please contact us via our email insideandoutuk@outlook.com and we will endeavour to add your country so you can then purchase from our store.

 

WHAT IS YOUR RETURNS POLICY?

·         All return requests are processed through our suppliers. 

·         When you have a return request, simply submit it via email to insideandoutuk@outlook.com.  Please ensure you provide the order number, product name, return reason, and if you want a refund, a replacement or need just a part replacement.

·         You may need to provide photographic evidence.

·         To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

·         After the return request is submitted via email, we will get back to you ASAP with instructions about what to do next.

·         Each case will be treated separately based on our suppliers’ return policy and the return reason.

WHAT DO I DO IF I DIDN’T RECEIVE MY ORDER?

·         Simply let us know the details via email to insideandoutuk@outlook.com.

·         Please ensure you provide the order number, product name, and if you want a refund, a replacement or need just a part replacement.

·         We will get back to you ASAP with instructions about what to do next.

 

WHEN WILL I RECEIVE MY ORDER?

·         Our Suppliers ship directly to customers within 3 days.

·         You will usually receive your order within 10 - 15 days but Shipping Times may vary depending on the suppliers’ location and shipping methods used. 

·         You can see more exact timings at Checkout.

 

HOW DO I MAKE CHANGES TO AN ORDER I’VE ALREADY PLACED?

·         You can return an item within 30 days.  Please contact us via our email insideandoutuk@outlook.com and we will do our best to help you.

 

DO I HAVE TO PAY IMPORT DUTIES?

·         Import Duties are usually only charged on high value items and vary for each country. 

 

WHAT DO I DO IF I RECEIVE A DEFECTIVE ORDER?

·         Simply let us know the details via email to insideandoutuk@outlook.com.

·         Please ensure you provide the order number, product name and photographic evidence of the defective item.

·         Please also state if you want a refund, a replacement or need just a part replacement. We will get back to you ASAP with instructions about what to do next.

·         Each case will be treated separately based on our suppliers’ return policy and the return reason.

·         Please refer to our Returns and Refunds Policy for more details.

WHERE ARE YOU LOCATED?

·         Inside & Out is an online store based in the UK.

·         Our suppliers are based Worldwide and in the US.

 

WHAT COUNTRIES DO YOU OBTAIN SUPPLIES FROM?

·         We source our products worldwide to ensure we obtain the best possible prices for our customers.

·         We focus on higher-quality products sourced directly from reliable suppliers, rather than just sourcing from cheaper marketplaces, which can often result in lower quality products.

·         Our suppliers have an excellent quality control department.

 

HOW DO I CONTACT YOUR COMPANY IF MY QUESTION ISN’T ANSWERED HERE?

·         You can contact us via our email insideandoutuk@outlook.com and we will do our best to help you.